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Dolly Casino Terms

Who may open an account

You may play only if you are at least 18 and have reached the legal gambling age that applies to you. Before registering, and each time you use Dolly Casino, you must check for yourself that online gambling is allowed where you are. If it becomes illegal or restricted in your location, you must close your account and stop using our services.

Residents of excluded countries cannot open an account or add funds. We may change the excluded-country list without advance notice, so you must check it from time to time. Some game studios also restrict access to their games by country. NetEnt games are not available in Canada.

Register in your own correct name and give true, complete details. We allow one account per person, household or address, phone number or email address, and IP address. Any other linked account is a duplicate and will be closed. Bets made through it and winnings obtained through it are void, and promotions used on it will be cancelled.

Keep your username and password private. Activity carried out with the correct login details is treated as activity by you, so do not give those details to anyone else or use another person's credentials.

We may ask for information and documents to manage your account or check your identity, age, residence, payment-method ownership, transaction history or source of funds. You must supply everything requested within 30 days. We reserve the right to withhold payment or suspend your account until the request is satisfied, and to permanently close the account if you miss that deadline.

To close your account, email [email protected]. Closure is available only when the account has no positive or negative balance and no pending withdrawal. If you ask us to close it while funds remain or a withdrawal is pending, all funds in the account are voided.

An account becomes inactive after 180 days without a login. While it remains inactive, we may deduct a monthly administration fee of C$7.50. If the balance is smaller than C$7.50, we will take the remaining balance in full. Charges stop when the balance reaches zero.

How bonuses work

You can receive each bonus offer only once per person, and the same limit applies per family, household address, phone number, computer and IP address. A promotion may carry its own conditions, and those promotion conditions take priority when they differ from these general rules.

Unless the promotion says otherwise, a deposit casino bonus must be wagered 35x on the deposit plus the bonus. The maximum withdrawal is 10x the bonus amount. A no-deposit casino bonus must be wagered 40x, and its maximum withdrawal is 5x the bonus amount. Winnings from no-deposit free spins are capped at C$120 and must be wagered 40x.

You have 10 days from receipt to complete the wagering for a casino bonus and 30 days for a sports bonus. When that period ends, the bonus and all winnings derived from it are voided. Your real-money balance is wagered first, followed by your bonus balance. If you request a withdrawal before completing the wagering requirement, the bonus balance and its winnings are voided.

Games do not all contribute equally. Most slots and scratch cards contribute 100%, live games, video poker and Plinko contribute 10%, and table and card games contribute 0%. Some special games contribute 50% or 10%, excluded games contribute 0%, and jackpot slots, Slingo and bingo cannot be played with bonus funds.

Placing a single bet above C$150 before wagering is complete is promotion abuse. If you abuse, manipulate or defraud a promotion, we reserve the right to void every promotion involved, void and confiscate the related winnings, and prevent you from joining future promotions.

Deposits and refunds

We set the minimum and maximum deposit amounts. Deposits are generally not refundable, although we may consider a refund in exceptional situations such as a technical problem or a payment-instrument problem. You must make the request within 24 hours of the transaction. No refund is available once the deposit, or a bonus associated with it, has been used to place a bet.

Withdrawals

A withdrawal may be made only to an account in your own name. Deposited funds must be wagered at least 1x before withdrawal. If the amount wagered is below the deposited amount, we may cancel the whole of your winnings and keep a 10% commission, with a minimum of C$0.75. The commission is 15% when the balance was funded by bank card or bank transfer.

You must also meet minimum monthly wagering of C$30 in the same calendar month as the request. We may decline the withdrawal if that threshold has not been met. No more than 3 withdrawals may be pending on your account at one time.

Our finance team processes a request within 3 business days after it is made, or within 3 business days after the previous withdrawal was paid, provided that all conditions and checks are complete. We may postpone payment while checking your identity, balance, source of funds or compliance with these terms.

Your activity during the previous 90 days determines your VIP level, including the relationship between deposits, withdrawals and bonuses. The level can change, and a month without active betting lowers it to Level 1. Limits may also vary with your location and the level held when you withdraw. The daily and monthly limits by level are as follows.

Coins and the Shop

Coins can be exchanged in the Shop for bonus money, free spins or free bets. Shop bonus money can be used only in the Casino section. Its wagering must be completed within 10 days, and no more than 5x the original bonus amount can be released to your real-money balance.

Shop free spins must be activated and played within 7 days of purchase. Their winnings are credited as bonus funds and must be wagered 40x within 10 days. At most C$75 can be released, and any amount above that is voided.

Shop free bets are for the Sports section. Activate them within 24 hours, use the full free-bet amount in one bet, then wager the resulting winnings 3x at odds of at least 2.10 within 30 days. The original free-bet stake is not included in the winnings credited to your real-money balance.

Sports betting

Check every selection and detail before confirming a sports bet because a placed bet cannot be cancelled or changed. Cash Out may be offered for eligible bets, but we cannot promise that a Cash Out request goes through, and the option can fail or be missing.

Complaints

Start by emailing [email protected] so our support team can try to resolve the issue. If the first response does not resolve a complaint about a gambling transaction, send a detailed written complaint to the same address.

Include your username and the full name registered on the account. Send the message from your registered email address, put the reason for the complaint in the subject, and provide a clear summary with the relevant dates and times. We will inform you of the outcome within 10 days of receiving your complaint. An unusually complex case may take longer when the investigation needs more time.

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