Responsible Gambling

Keeping control

Treat gambling as entertainment, not as a source of income. It should be a leisure activity, and the possibility of social and financial harm should remain in view. Use only spare money that you can afford to risk, and keep track of both the time you spend playing and the amount you spend.

A loss does not need an immediate response. There will be another opportunity to play, so trying to win the money back straight away is unnecessary and can make it harder to stay in control. Step away instead. A break is also sensible whenever gambling stops feeling like leisure or begins to affect other parts of your life.

How is gambling affecting you

A few direct questions can help you check.

• Does gambling distract you from work, school, family, friends or hobbies?
• Have you hidden how much time or money you spend gambling?
• Do you borrow money, sell things or keep playing until your money is gone?
• After a loss, do you feel driven to recover it immediately?

Several yes answers may indicate a gambling problem, particularly when gambling is displacing ordinary responsibilities, relationships or other ways of spending your time. Feeling desperate when money runs out, gambling in response to arguments or disappointments, and feeling depressed because of gambling are further reasons to seek help. The questions are a prompt to look honestly at your behaviour. You can discuss what is happening with an organisation that provides advice and support.

How can you take a break

If you think you need time away from gambling, contact support by email at [email protected]. We can exclude you for a while. For self-exclusion, email the same address and we shut the account down as soon as we practically can. Do not open an additional account during the break or after asking for self-exclusion.

Tell us about every other account you hold with us and commit not to open another one. We will make reasonable efforts to prevent new accounts, but you remain responsible for ensuring that no further account is opened. We cannot be held responsible for losses on other accounts.

Where can you find support

GamCare gives advice and practical help with the social consequences of gambling. Gamblers Anonymous is a fellowship of people who work on their own gambling problems and help others, with regional offices around the world. Gambling Therapy offers support and counselling to anyone affected by gambling.

Protecting minors

Registration by anyone under 18 is prohibited. We verify the age of all clients, and winnings obtained by underage players are cancelled.

Parents can control children's internet access with filtering or parental-control software. If children or another person who is not entitled to register and bet can use a shared computer, install such a filter. Net Nanny is one such tool.