Contact Dolly Casino

How can you reach us

Use live chat or email [email protected] to contact us. Support agents are available 24/7 and can assist in several languages.

What can support help with

• A withdrawal you cannot request. Send a screenshot of the error and explain what happened.
• A bonus that does not appear after a qualifying deposit. Contact us before playing with that deposit.
• A cancelled withdrawal. Check the email from the finance team, including your spam folder, and tell us if it did not arrive.
• Login trouble. Include a screenshot of the error message.
• Changes to account details other than your password.
• Closing your account.
• A break from gambling or self-exclusion.
• A request concerning your personal data or privacy rights.

How do complaints work

Email [email protected] first so the support team can review and try to resolve the issue. If the first response does not settle a complaint about a gambling transaction, send a detailed written complaint from your registered email address with your username, registered full name, the reason in the subject, and a summary including relevant dates and times.